58. On making your first deposit you will have a chance to win a deposit match of up to 200%.
59. The prize will be selected at random, per player using a Random Number Generator (RNG).
60. The maximum Deposit Match Bonus available is £100.
61. Deposit Match Bonuses will be subject to the 40x Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.
62. The chance to claim your deposit match will expire 30 days after registration.
63. This Welcome Bonus offer may only be redeemed once per account.

Section 7e: Locked Free Spins

64. We may occasionally issue free spin bonuses (e.g. a new game download free spins offer) which are locked to a game or a selection of games for you to choose from. The bet amount and number of win lines for Locked Free Spins will vary from time to time and will be specified in the promotion.
65. The Locked Free Spins Bonuses may be time limited and, if not used in the time period specified in the promotion, will disappear from your Account. If, whilst using Locked Free Spins, additional free spins are won as a prize, the prize free spins will expire at the same time as the Locked Free Spins from which they were won.
66. Winnings from Locked Free Spins (and prize free spins) will be added to your Bonus Credit Account and will be subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 7f: Refer a Friend Bonus

67. A Refer a Friend Bonus may be available to you. Players who refer a friend will be eligible to receive a bonus up to the value of 50% of their friend’s first deposit, up to a maximum of £100. The bonus will become available once the referred friend has played through their first deposit. Players will then have 3 days to claim this bonus, the exact value of which is to be decided by a feature game, using a Random Number Generator (RNG).
68. The friend must be referred by using the ‘Refer a Friend’ option from the game menu. If they are not already registered with us, we will send them a text message with a time limited activation link.  Your friend must respond to this activation link, register with us within 7 days of receipt and must have satisfied our verification processes before the bonuses are applied.
69. Refer a Friend Bonuses will be credited to your Bonus Credit account and will be subject to the Bonus Credit Wagering Requirement. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will the transferred as winnings to your Cashable Credit account.

Section 7g: Promotional / Feature Bonus

70. We may from time to time offer you the chance to access our promotional feature bonuses. The feature bonus is time limited and will be available to you only until the timer in your game lobby runs out.
71. Where you are required to pay to play the feature bonus, the cost will be stated on the promotion. Where you are required to make a deposit to qualify for the feature bonus, the minimum deposit is £3 by phone bill and £5 by all other available methods.
72. Where a feature prize has a monetary value, that value will be paid in bonus credit.
73. Where a feature prize comprises bonus spins, the winnings from those bonus spins will be paid in bonus credit.
74. All bonus credit will be subject to the Bonus Credit Wagering Requirement. Winnings from Bonus Credit will be credited to your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 7h: Bingo Loyalty Bonus

75. You will automatically be enrolled into our Bingo Loyalty Scheme when you use your Account to play Bingo. You will be awarded 2 Loyalty Points for every £1 staked in Bingo.
76. The value of gifts redeemed from the Loyalty Shop will be equivalent to no more than three times the value of deposits on your Account during the previous calendar month. When no deposits have been made, claims from the Loyalty Shop will be limited to a maximum value of £10. Non-monetary gifts will be valued at market rate value.
77. When a Player has placed more than 90% of their total stakes in Bingo, Loyalty Points earned (and Loyalty Shop claims) will be limited to three times the value of lifetime deposits on the Player's Account. We reserve the right to void any Loyalty Points in excess of this amount.

Section 7i: Game Download Bonus

78. We may offer game download bonuses from time to time either in the form of Locked Free Spins or bonus credit with a monetary value. The amount of Locked Free Spins or Game Download Bonus Credit will be stated in the relevant game download promotion. Game Download Bonuses will be credited to your Bonus Credit Account and will be subject to the Bonus Credit Wagering Requirement.
79. The Game of the Month bonus will expire 24 hours after the Game of the Month has been downloaded.
80. Winnings from Game Download Bonus Credit will be paid into your Bonus Credit Account. When you have met your Bonus Credit Wagering Requirement, any remaining Bonus Credit will be transferred as winnings to your Cashable Credit Account.

Section 8: Withdrawals

81. You may withdraw any funds from your Cashable Credit account at any time.
82. You will be charged a fixed fee of £3 for any individual withdrawal (including Unspent Deposit and/or funds from your Cashable Credit Account) under £10.
83. If you have not made a deposit, there is a minimum withdrawal amount of £30 for UK players and €50 for Non-UK players.
84. If you sign up to a promotion offering a free bonus or free spins without the need to make a deposit the maximum withdrawal that you can make is £50 on PocketWin if you are a UK Player and £50/ 50 euros/ $50 or other currency equivalent if you are a non-UK Player. This withdrawal limit applies to each promotion of this type providing you have made at least one deposit on your respective account. If you have not made any deposits then this withdrawal limit is applied throughout the lifetime of your respective account for funds won from promotions of this type.
85. We reserve the right to void bets and refuse or withhold a withdrawal where we have any reasonable grounds for closing your Account (see Section 9 below), including where there is evidence of "suspicious activity" (see Section 12 below). In particular, if we suspect fraud or fraudulent activity on your part, or any of your deposits are charged back to us as a result of (alleged) fraudulent use, or loss, of your credit or debit card, we reserve the right to refuse or withhold a withdrawal from your Account and, if necessary, to lawfully collect any payments owed by you. It is your responsibility to provide correct bank details for winning payments. We will make reasonable efforts to contact you to obtain correct bank details.
86. We may ask you to provide other information, such as proof of payment of a phone bill, before we make a withdrawal payment.
87. We aim to process withdrawals for depositing customers within 3-4 working days (being Monday to Friday, excluding Bank Holidays) of a request. Withdrawals for non-depositing customers will take 10-12 working days.  Where we require source of funds, proof of payment of phone bill or any other documentation, withdrawals will be delayed pending verification of such documents. 

Section 9: Closing and Suspending Accounts

88. We reserve the right to close or suspend an Account in any of the following circumstances:
    1. If the Player has more than one active Account;
    2. If the mobile phone account registered on an Account is not active, is suspended or is disabled by the relevant mobile network;
    3. If the name registered to a Account does not match the name on the debit or credit card(s) used to make deposits into the Account;
    4. If the name on the Account does not match the name on the phone bill or any other depositing method used to make deposits into the Account;
    5. If the Player deliberately provides incorrect or misleading registration information;
    6. If the Players identity (Name, Address and Date of Birth) cannot be verified.
    7. If the Player is not of legal age in their jurisdiction or in any event is under 18;
    8. If the Player resides in a jurisdiction where placing bets on our betting and gaming products is prohibited by law;
    9. If the Player has allowed or permitted (intentionally or unintentionally) someone else to play on his/her Account;
    10. If the Player is found to have cheated or if it is determined by us that he/she has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to manipulated the Software or game to their benefit;
    11. Where we have evidence of suspected abuse of a bonus promotion (in accordance with clause 49 above);
    12. Where we have requested additional information relating to identification, proof of payment of a phone bill or proof of source of funds/wealth and the Player has failed to provide such information, or has failed to participate and/or provide information in a telephone or video call as requested. In these circumstances the account will be suspended within 90 days of the initial request;
    13. If the Player is a Politically Exposed Person;
    14. Where we are legally obliged to do so; and/or
    15. Where we reasonably suspect "suspicious activity" (see Section 12 below).
89. In most cases, Account closure will result in the balance being removed from both your Bonus Credit Account and your Cashable Credit Account 6 months following the date of Account closure. During this 6 month period, you may be entitled to reclaim credit in your Cashable Credit Account by contacting our Customer Support Team on 01384 884469 and/or making a Complaint (see Section 17).
90. In circumstances where you have not accessed your Account for a period of 12 months, your Account will be suspended. If there is credit in your Cashable Credit Account, we will use reasonable endeavours to contact you to notify you of the steps you would need to take to withdraw any credit from your Cashable Account Credit.
91. If you have failed to verify your identity, age and/or payment of your phone bill and a period of 12 months has lapsed since the later of our last attempt to contact you, or your last attempt to provide us with the relevant information and/or documentation and there is credit in your Cashable Credit Account, charges may be applied to your account if your account if you fail to provide the required information/and or document and your account remains dormant (see Section 9b: Dormant Accounts for more detail).
92. You have the right to close your Account at any time. You should indicate your desire to close your Account by following the instructions in the Support section of the website. Please see Section 11 for closures for self-exclusion reasons.

Section 9b: Dormant Accounts

93. We will apply an Administration Fee to all accounts that have been ‘inactive’ for a consecutive period of at least 12 months, in accordance with the following procedure. When this time has elapsed, an account will be considered “dormant”.
94. An account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it:
    1. a successful deposit
    2. a valid wager
    3. participation in any game, poker or bingo product
95. If a dormant account has an account balance of zero, this account will be closed and no fees shall apply
96. When an account is considered dormant, and has a positive balance, we will take reasonable steps to notify you, using the details provided on your account
97. The Administration Fee will begin to be deducted from the account after a minimum of 30 days from the date that we tried to contact you.
98. The Administration Fee will be £3 (or currency equivalent) or 5% of the balance, whichever is higher.
99. The Administration Fee will show in your account transactions as “Account Administration Fee”.
100. The Administration fee will continue to be deducted on a monthly basis until:
     1. The account balance reaches zero, or
     2. The account has been "reactivated”
101. An account can be “reactivated” by:
     1. A Successful transaction (withdrawal or deposit)
     2. A valid wager
102. You can request a refund of any Administration Fees by contacting our Customer Service department by telephone on 01384 884469 or request a free call-back by texting SUPPORT to 88600. We will consider requests on a case-by-case basis.

Section 10: Security

103. All Accounts are linked to a mobile phone number. We adopt the same stance as all network providers in relation to the security of mobile devices. It is your responsibility to ensure that the device is password protected to prevent its unauthorised use. We will not be liable for any loss you suffer as a result of your mobile device not being properly protected.
104. We allow access to our betting and gaming products only through secured networks using encryption of the Player’s username and password. You cannot play our betting and gaming products without passing our Player security login.
105. You must keep your username and password confidential and should not disclose them to anybody. You may not use anyone else’s username and password. You shall be responsible for all transactions conducted in relation to your Account using your password. Every person who identifies him/herself by entering your correct username and password is assumed by us to be you and all transactions where the username and password have been entered correctly will be regarded as valid. To the extent permitted by law, we will not be liable for any loss you suffer as a result of unauthorised use or misuse of your login details.
106. We reserve the right to ask you to provide us with additional documents as part of our Enhanced Due Diligence process such as proof of the payment method used and source of wealth. We may also request further proof of identification relating to the details you have used to register your Account. Any such additional identification will be kept confidential. We may request that you take part in a video call with us as part of this process. Where we deem it necessary to conduct a video call to conduct further checks, your account access may be temporarily restricted and any withdrawals will be put on hold pending receipt and verification of any documents requested by us. We further reserve the right to disclose your details, under certain circumstances such as those required by law. Further details on our identity verification procedure can be found in Section 4.
107. We are required by our Gambling Commission licence to inform you about what happens to funds we hold on account for you, and the extent to which these funds are protected in the event of our insolvency (for further information please see the Gambling Commission website). We have taken steps to protect you by maintaining all Player funds in a separate Natwest bank account. The balance of this account always exceeds the total of our current customer balances. Whilst these funds are completely separate from our funds, and Natwest Bank is not entitled to combine this account with any other account held in our name or to exercise any right of set-off, they are not necessarily protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of Player funds at the ‘not protected’ segregation level.
108. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of our betting and gaming products and shall not use any software-assisted methods or techniques or hardware devices for your participation in the same. We hereby reserve the right to invalidate any betting in the event of such behaviour and close your account.

Section 11: Safer Gambling

109. In the interests of promoting safer gambling, we provide a voluntary self-exclusion option. At your request to self-exclude, we will lock your Account, which will prevent you from having access for at least 6 months. You may opt to extend the self-exclusion for a period of 5 years or more.
110. Once the self-exclusion is in place, you will not be able to access your Account, place bets or make deposits and all marketing material will cease. We will return any available winnings and the balance of any deposits from the Cashable Credit Account. Furthermore, when you self-exclude with us you agree to be automatically self-excluded from all In Touch Games Limited brands (mFortune, PocketWin, Mr Spin, Dr Slot and Cashmo). Any accounts which are locked due to the self-exclusion cannot be unlocked during the agreed self-exclusion period. When the self-exclusion period has elapsed, the self-exclusion will remain in place for a minimum of 7 years, unless you take positive action to gamble again.
111. In requesting to be self-excluded, you agree to provide full and accurate personal details, now and in the future, so your access/use of our betting and gaming products can be restricted. If you do choose to self-exclude, we will use all reasonable endeavours to ensure that we comply with your self-exclusion. However in agreeing to self-exclude, you accept that you have a parallel responsibility or liability for any subsequent losses, howsoever caused, that you may suffer or incur by seeking to circumvent the self-exclusion agreed.
112. You may reactivate your Account at the end of the self-exclusion period by contacting the Customer Support Team on 01384 884469. Re-registering an Account is not sufficient. Upon any request to unlock an Account after the self-exclusion period has passed, a 24 (Twenty Four) hour cooling off period will be applied before you will be able to log into your account. See our Safer Gambling section for more details.
113. As part of this process, we also recommend that you self-exclude from all other operators at your earliest opportunity and remove any gambling applications from your mobile device/tablet. See our Safer Gambling section for contact details of help and advice.
114. When setting up your Account, or at any time thereafter, you may also choose to set a limit on the amount you may deposit or stake within a specified period of time or on the amount of time you wish to play in one session. For more information please refer to the our Safer Gambling section of our Website or contact our Customer Support Team by texting the word SUPPORT to 88600 or call 01384 884469.

Section 12: Suspicious Activity

115. We are required by law to address suspected money laundering and fraudulent transactions or activity that may take place through our business. In order for us to prevent this illegal activity, we have a number of policies and procedures in place that bring ‘suspicious activity’ to our attention so that we may deal with this in a legally compliant manner.
116. Strict money laundering rules and regulations require us to report suspicious activity to the relevant authorities if we know, suspect or have reason to suspect that any of your transactions, among other actions:
     1. involve funds derived from illegal activities;
     2. are intended to conceal funds from illegal activities; or
     3. involve the use of our betting and gaming products to facilitate criminal activity.
117. For the purpose of this Section 12, "suspicious activity" shall refer to where we have reasonable grounds to believe that you have placed a bet or a number of bets in suspicious circumstances or in contravention of these Terms and Conditions. Suspicious circumstances include but are not limited to:
     1. where there is a disproportionate frequency and/or highly unusual pattern of play (by comparison with normal betting patterns) placed over a short period of time;
     2. where we have reason to believe that you are acting with others to abuse the Software, games or promotions, or otherwise acting in contravention of these Terms and Conditions;
     3. where we have reason to believe that you are misusing the mobile billing facility, including without limitation where you deposit funds via phone bill and subsequently do not pay your phone bill;
     4. where the credit or debit card or other payment method or bank account linked to your Account is in a name other than your own; or
     5. where there is a disproportionate frequency and/or unusual pattern of deposits in your Account.
118. In the case of any suspicious activity, we may, at our sole discretion, depending on the situation:
     1. request reasonable further information from you to investigate whether the bet(s) constitute(s) suspicious betting;
     2. suspend your Account and withhold payment of any withdrawals until we have receipt of satisfactory evidence (in our reasonable opinion) from you for us to determine that the deposits are in your name, that play is not fraudulent or any other purpose connected to our concerns of “suspicious activity”. For example, but without limitation, where we suspect that you have deposited funds via a mobile phone account which is not in your name or you are in default of settlement of your mobile phone bill, we may ask you to provide reasonable evidence that the mobile phone account is yours and that you have settled the mobile phone bill that you used to deposit funds before you can withdraw any winnings;
     3. collect and process any information in connection with your patterns of play, personal data, depositing of funds and any other related information and conduct inquiries that will help us to investigate any suspected breach of these Terms and Conditions and (where appropriate) share that information with relevant external agencies e.g. the National Crime Agency; and/or
     4. void or refuse all or any part of any bet, suspend your Account or withhold payment of any amounts (or any parts thereof), for a period of time that may reasonably be required (for example, pending any investigations by our Internal Security Team, a gambling regulator, a law enforcement authority or any other third party with jurisdiction).
119. We reserve the right to seek to recover from you any losses we suffer that are directly or indirectly connected to any of the activities contemplated in this Section 12. This right is without prejudice to any other rights (including common law rights) that we may have against you, whether under these Terms and Conditions or otherwise.
120. We will not be liable under any circumstances whatsoever for any loss you or any other person may incur as a result of collusive or other behaviour in breach of this Section 12.

Section 13: Network Operator and Other Charges

121. When you play our games, download the Software, place bets, communicate with us or otherwise use our Website or applications, you are using data. Please check that your data usage plan carefully, as using too much data might mean that you exceed your data limit and you could face paying more than you were expecting, particularly if you are using your mobile phone abroad.
122. You are solely responsible for any connection, or other charges levied by your network operator when you play our games, download the Software, place bets, communicate with us or otherwise use our betting and gaming products.

Section 14: Random Number Generator (RNG)

123. The Random Number Generator (RNG) used by us has been audited and verified by an independent laboratory approved by the Gambling Commission.
124. You acknowledge that our RNG will determine the outcome of our betting and gaming products and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the gaming activity
125. We reserve the right to void any withdrawals and clear any credit in your Cashable Credit and/or Bonus Credit Account resulting from any obvious error or mistake or any technical fault (including, but not limited to, incorrect game pay-outs) with any of our betting and gaming products.

Section 15: Non-Cash Prizes and Gifts

126. From time to time, we offer the opportunity for our Players to win non-cash prizes and gifts.
127. All prizes must be claimed within 28 days of winning and it is the responsibility of the winner to claim their prize.
128. We reserve the right to dispose of an unclaimed prize at the end of the 28 day period.
129. If the specified prize is unavailable due to unforeseen circumstances, we may substitute another prize of similar or equal value.
130. We hold no responsibility for the management or set up of any insurance cover or warranty of any non-cash prizes or gifts awarded.
131. Delivery of a prize or gift is your responsibility. This includes being present at the agreed delivery address when the parcel is delivered, providing a signature if required, and if necessary, collecting from a courier’s office or sorting office if delivery to the specified delivery address is unsuccessful.
132. We hold no responsibility for any injury caused by or using our non-cash prizes of gifts.

Section 16: Licence to Use Software

133. We hereby grant to you a personal, non-exclusive, non-transferable right to use the Software, to allow you to use our betting and gaming products, in accordance with the following provisions of this Section 16.
134. You are not permitted to: a) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these Terms and Conditions), your licence to use the Software or make or distribute copies of the Software; b) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software; c) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, with robots and similar devices) with our betting and gaming products or attempt to make any changes to the Software and/or any features or components thereof.
135. You do not own the Software. We own the Software and it is our exclusive property. Your use of the Software does not give you ownership of any intellectual property rights in the Software.
136. When we supply the Software to you:
     1. we will use reasonable efforts to ensure that it is free from defects, viruses and other malicious content;
     2. we do not promise that it is compatible with any third party software or equipment except where we have explicitly said so on our Website; and
     3. you acknowledge that there may be minor errors or bugs in it.

Section 17: Complaints

137. A complaint may relate to any issue or concern you have about our products or services.
138. If you have a query or wish to raise a dispute or complaint regarding our products or services, you should contact our Customer Support Team on 01384 884469 or via the "Support" section of our Website.
139. If, having spoken to a member of the Customer Support Team, your query or complaint is not resolved, you may request that this is escalated to a manager or supervisor. They will look into your issue and will aim to call you back within 24 hours with a resolution. If you are still not satisfied, you may enter our formal Complaints Procedure (see below) and your complaint will be dealt with as quickly as possible.

Our Complaints Procedure

140. Please address all correspondence in writing by email to complaints@pocketwin.co.uk, by fax to +44 (0) 1384 884469, or by post to Complaints Team, In Touch Games Ltd, Fountain House, Great Cornbow, Halesowen, West Midlands, B63 3BL, England.
141. All correspondence must include your full name and mobile phone number.
142. We request you make any complaint as soon as possible (within 6 Months of the event occurring to which the complaint relates). This will allow us the best opportunity to resolve your complaint.
143. In relation to all complaints or disputes, we record all telephone and email communications. In the event of a dispute as to the contents of any such communication, reference will be made to such records and to our transaction database which, in the absence of any contrary evidence, shall be decisive.
144. We request that you keep the details of any complaint or dispute you have with us confidential while we seek a resolution.
145. We will deal with your issue as quickly as we reasonably can. Where necessary, we may request appropriate evidence from you for the purposes of settling your issue.
146. If your issue is not resolved to your satisfaction by the use of our Complaints Procedure, you may refer the matter to an independent adjudicator. In Touch Games Ltd is registered with the Independent Betting Adjudication Service (IBAS) whose contact details are 020 7347 5883 or https://ibas-uk.com/contact-ibas/. Note that IBAS will not consider complaints until our internal procedure has been completed
147. In addition, there is a secondary process that you may wish to follow if you are not satisfied with a resolution achieved by following our complaints procedure. This is called the Online Dispute Resolution (ODR) Platform. The ODR Platform is a European initiative which aims to aid the resolution of disputes between consumers and businesses. The Platform will allow consumers to file complaints and will then work with both parties to facilitate a resolution via an alternative dispute resolution service.

Section 18: General Provisions

148. In relation to any prize and/or winnings, we may contact you to request your consent to use your name and image for advertising and promotional purposes. If you decide not to grant your consent, this shall not in any way affect your right to claim your prize and/or winnings.
149. These Terms and Conditions set out your legal rights and responsibilities, our legal rights and responsibilities and certain key information required by law. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
150. We reserve the right to assign, or pledge these Terms and Conditions, in whole or in part, to any person, company or legal entity, provided we give you reasonable notice. Any such assignment or pledge will not in any way prejudice your rights under these Terms and Conditions or reduce or alter the obligations we have under these Terms and Conditions.
151. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for losses that:
     1. were not foreseeable to you and us; or
     2. that were not caused by any breach on our part
     3. business losses; and
     4. losses to non-consumers.
152. If you want to take court proceedings, the courts of England & Wales will have non-exclusive jurisdiction in relation to these Terms and Conditions.
153. These Terms and Conditions are subject to the laws of England and Wales.
154. The English language version of these Terms and Conditions will prevail over any other language version issued by us.
155. The illegality, invalidity or enforceability of any part of these Terms and Conditions will not affect the legality, validity or enforceability of the remainder.
156. No one other than a party to these Terms and Conditions has any right to enforce any term of these Terms and Conditions.