You will be automatically registered on the loyalty scheme when you register a PocketWin account and start playing bingo. You will be awarded two points for every £1 that you spend on Bingo tickets.
Can I get points for playing other games?
Loyalty points are currently only available for Bingo.
What Prizes can I get?
Please visit loyalty-store to see all the prizes available and the points required to get each prize.
How do I know how many points I currently have?
Visit loyalty-store and log in using your PocketWin account to view your current points balance.
Can I change my gift after receiving it?
Unfortunately we cannot allow players to change their prize once it has been ordered.
How long does it take for delivery of my gift?
Once you have ordered your selected gift from the loyalty store, delivery is usually within 72 hours.
Can I have my gift delivered to a different address?
For security reasons gifts must be delivered to the address registered on your PocketWin account.
Can I transfer my points to another account or to another person?
Sorry but points are non-transferable.
Can I use my points in other companies loyalty stores?
Sorry, our points can only be used in the PocketWin Loyalty store.
Can I win cash if I exchange my points for bonus money?
If you exchange points for bonus credit, then any win you get while playing PocketWin games will be cash that you can withdraw subject to our standard terms and conditions.
How long will it take to get enough points to get a prize?
We are not like other loyalty schemes where it is impossible to earn prizes. All the prizes are fairly distributed to enable them to be realistically achievable. You get 2 points per every £1 you spend on bingo tickets and you only need 290 points to get the lowest priced prize in the shop.
Do you change the prizes in the Loyalty store?
We constantly update our loyalty store with new prizes. Please login regularly to see our latest offers.
I have ordered a prize from the loyalty store and it has not arrived.
Please call PocketWin support on 01384 888100 or text SUPPORT to 88600 and our support team will help you track the prize for you.
I think I am missing points – what should I do?
Please call PocketWin support on 01384 888100 or text SUPPORT to 88600 and our support team will look into this for you.
Is there an expiry date on the loyalty store or my points?
Your points will never expire as long as your account remains active & in accordance with our T&Cs.
Can I convert my points to casino credit?
You can convert your points to bonus credit on offer in the loyalty store & spend that bonus on any of our games including Casino & Slot machine games.
Is there any wagering requirement for loyalty points converted to casino credits?
No, as soon as you have enough points to make a purchase you are free to do so.
PocketWin - Fountain House, Great Cornbow, Halesowen, West Midlands. B63 3BL - 01384 888100
PocketWin Casino is a UK operated Casino owned by Intouch Games Ltd. It is licensed and regulated by the UK Gambling Commission.