How will my prize be delivered?
If you order a physical prize from the loyalty shop, it will be delivered by post to the address registered to your PocketWin account. If you order an e-voucher, after it has been processed by our team, you’ll receive a text message with details of how to use your e-voucher. Please ensure that the mobile number registered to your account is up to date before you request an e-voucher.
How do I collect Bingo Loyalty Points?
You will be automatically registered on the loyalty scheme when you register a PocketWin account and start playing bingo, and you’ll get 100 loyalty points to start you off. You will be awarded two points for every £1 that you spend on Bingo tickets. We also give away loyalty points in our regular bingo quizzes – ask our bingo admins when the next one will be taking place!
Can I get points for playing other games?
Sorry! Loyalty points are only available for Bingo, so unfortunately you won’t earn points for playing slots or casino games.
How do I know how many points I currently have?
and log in using your mFortune account log in to view your current points balance.
What Prizes can I get from the Bingo Loyalty scheme?
Please visit loyalty-shop
to see all the prizes available and the points required to get each prize.
Do my Bingo Loyalty Points expire?
Your points will never expire but inactive PocketWin accounts will automatically be closed in accordance with PocketWin standard Terms & Conditions if not used for 6 months.
Can I change my gift after receiving it?
Unfortunately we cannot allow players to change their prize once it is delivered.
How long does it take for delivery of my gift?
If you order a physical product from the loyalty shop, it will usually be delivered within 3-5 working days to the address registered to your account.
When you order an e-voucher, your requested will be processed by our team within 1-2 working days. You will receive a text message when your e-voucher is available and ready to spend! If you have registered your email address with us, you will also receive an email confirmation.
Can I transfer my points to another account or to another person?
Sorry but points are non-transferable. This means you can’t transfer them to another account or give them to someone else.
Can I have my gift delivered to a different address?
For security reasons, physical gifts must be delivered to the address as registered with PocketWin. If you request an e-voucher, this will be delivered by SMS to the phone number registered to your PocketWin account. If you have registered your email address with us, you will also receive an email confirmation.
Can I use my points in other online casino loyalty shops?
Sorry, our points can only be used in the PocketWin Bingo Loyalty Store.
Can I win cash if I exchange my points for bonus money?
If you exchange points for bonus, this will be subject to the same x40 wagering requirements as all of our free bonuses. When the wagering requirement has been met, then any win you get while playing PocketWin games will be cashable credit that you can withdraw subject to our standard terms and conditions.
Do you change the prizes in the Loyalty shop?
We update our loyalty shop regular with new prizes. Please login regularly to see our latest offers.
How long will it take to get enough points to get a prize?
We are not like other loyalty schemes where it is impossible to earn prizes. All the prizes are fairly distributed to enable them to be realistically achievable. You get 2 points per every £1 you spend on bingo tickets and you only need 150 points to get the first prize in the shop.
I have ordered a prize from the loyalty shop and it has not arrived…
Please call PocketWin support on 01384 884469 or text “support” to 88600 and our support team will help you track the prize for you. Please note that if you have ordered a voucher through Voucher Express, PocketWin cannot accept responsibility for delivery issues. Please contact Voucher Express in order to resolve the problem.
Is there an expiry date on the loyalty shop or my points?
Your points will never expire as long as your account remains active & in accordance with our T&Cs.
I think I am missing points – what should I do?
Our support team will be happy to look into this for you. Please call our support team on 01384 884469 or text “support” to 88600 for a free call back.
Can I convert my points to casino credit?
You can convert your points to bonus credits on offer in the loyalty shop & spend that bonus on any of our games including Casino & Slot machine games.
My partner and I both have accounts with loyalty points – can we combine the points?
Sorry, but it’s not possible to combine loyalty points from two separate accounts.
Is there any wager requirement for loyalty points converted to casino credits?
Yes. All free bonuses from PocketWin come with a x40 wagering requirement, including bonuses redeemed via the loyalty shop.